UntenseSupport
Have a question, or something not working? Here are the most common answers and how to reach us.
Write to us
support@untenseapp.comWe answer in English and Spanish, usually within one or two business days.
To help you faster. Tell us which iPhone you have, your iOS version and what you were doing when the problem happened. Please don't email us health information.
Frequently asked questions
Which phones does Untense work on?
iPhone with iOS 17 or later. There is no Android or iPad version for now.
Do I need an account?
No. You can use the app without one: your preferences, favourites and history are kept on your phone. If you create an account (Apple, Google or email), they sync across your iPhones.
What does the free plan include?
One 5-minute session a day, chosen by the app from your answers and different each day. Premium unlocks the whole library and removes the daily limit and the ads.
How do I cancel Premium?
From your Apple account settings: Settings > your name > Subscriptions > Untense. Deleting the app does not cancel the subscription. You keep Premium until the end of the paid period.
How do I request a refund?
Payments are handled by Apple. Request a refund at reportaproblem.apple.com; Apple decides under its own policy.
I changed iPhone and lost Premium
In the app, open Profile > Subscription > Restore purchases, signed in with the same Apple ID you bought with.
I don't get my reminders
Check that notifications for Untense are allowed in Settings > Notifications, and that no Focus mode is on. Then pick the time again in Profile > Reminders.
How do I delete my account and data?
In the app: Profile > Account > Delete account. Your account and the data linked to it are deleted. Whatever is only on your phone goes when you delete the app.
A movement hurts
Stop. The movements are gentle and nothing should hurt. If the pain continues or you have doubts, check with a health professional. The app does not replace medical care.